Nedtrapp Support
Questions or problems? Email support@mapleladder.com. Tell us your iPhone model and iOS version if something is not working.
Frequently asked questions
How do I restore my purchase?
Open the app, go to Settings and tap "Restore purchases". Use the same Apple Account you bought with.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Nedtrapp and tap Cancel. Cancel at least 24 hours before the period ends to avoid the next charge. Deleting the app does not cancel it.
How do I change my plan?
Go to Settings and choose "Edit plan". You can pick gentle, steady, fast or quit today, and you can edit any week.
How do I export my data?
In Settings, tap the CSV export. The file is created on your device and you choose where to send it, such as Files or Mail.
How do I delete all my data?
In Settings, tap "Delete all data". Your log is stored only on your device, so this removes it for good. It cannot be undone, so export first if you want a copy. Deleting the app does the same.
Where can I get medical help to quit?
Nedtrapp is not medical advice. Talk to a doctor or a local quitline about support that suits you.